Privacy Policy

This policy explains how NX9 Solutions collects and uses personal information when you visit this website or send us an enquiry, and the rights you have under UK data protection law.

Who we are

This website is run by NX9 Solutions Ltd (company registration pending). Company number: To be added. Registered office: Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE.

NX9 Solutions is the controller of the personal information described in this policy. To get in touch, contact us through our Contact page or by email at info@nx9solutions.com.

What we collect

When you use the enquiry form on our Contact page, we collect:

• your full name
• your company name
• your work email address
• your phone number, if you give it
• the service you are interested in
• anything you write in your message

The form opens your own email app with these details filled in, so your enquiry reaches us as an email that you choose to send.

When you visit the website, our website platform may collect standard technical information, such as your IP address, browser and device type, and the pages you visit, to deliver the site, keep it secure and produce anonymous usage statistics. The site loads its fonts from Google Fonts, so your browser connects to Google's servers to download them.

How we use your information

• to reply to your enquiry
• to talk to you about the services you asked about
• to keep a record of our conversations with you
• to run, secure and improve our website
• to meet our legal obligations

We do not use the details you send us for anything unrelated to your enquiry.

Our lawful basis

We rely on our legitimate interests in responding to enquiries and running our business, on taking steps at your request before entering into a contract, on legal obligations where they apply, and on your consent where we ask for it. Where we rely on consent, you can withdraw it at any time.

Who we share it with

We do not sell your personal information. We only share it where we need to:

• with service providers who help us run our business, such as our email and website hosting providers, who may only use it on our instructions
• with professional advisers, such as accountants or lawyers, where needed
• where the law requires it, or to protect our rights

International transfers

If a service provider processes your information outside the UK, we make sure appropriate safeguards are in place, as UK data protection law requires.

How long we keep it

We keep enquiry details only for as long as we need them to respond to you and follow up on your enquiry. If you become a client, we keep the information we need for as long as we work together, and afterwards for as long as the law requires.

Keeping it safe

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict or stop using your information
• object to how we use your information
• ask us to transfer your information to someone else
• withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us through our Contact page or by email at info@nx9solutions.com. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to put things right first.

Children

Our services are aimed at businesses. This website is not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

If you have a question about this policy or your personal information, contact us through our Contact page or by email at info@nx9solutions.com.